Shop The Look
How do I update my address?
How do I change my password?
How do I add or edit my card information?
Why hasn't my order shipped yet?
How long does it take to process my order?
What is your shipping policy?
Where is my order?
What does “Final Sale” mean?
Why is my order not going through?
How can I change or cancel my order?
What if something is wrong with my order?
What payment methods can I use?
Does Sole Society charge sales tax?
What is an authorization hold?
How do I use my store credit?
What is your return policy?
How do I process a return?
How do I process an exchange?
What is your return address?
Where is my refund?
What is an E-Gift Card?
How do I purchase an E-Gift Card?
How do I redeem an E-Gift Card?
Gift Card Terms & Conditions
What is ShopRunner?
How do I sign up for ShopRunner?
How do I use ShopRunner?
What are the "Free Returns" Terms?
What kind of products do you offer?
Where is your Shoe Size Conversion Chart?
Where is your Clothing Size Chart?
When will you restock? What is a waitlist?
What are the rules or guidelines around reviewing a product?
For California Residents: CA Proposition 65
Coupons & Promotions
TAKE15_XXXX 15% off Promotion Terms
First Time Buyer Promotion
Promo Code Rules
Wholesale Terms & Conditions
Sole Society Credit Rules