Shop The Look
How do I update my address?
How do I change my password?
How do I add or edit my card information?
Order Processing Time
Where is my order?
What does “Final Sale” mean?
I'm getting an error message at Checkout. What’s going on?
I need to change something on my order. How can I do that?
How can I cancel an order?
My order arrived damaged, incorrect, or missing an item. What do I do?
What payment methods can I use for my order?
Does Sole Society charge Sales Tax?
What is an authorization hold?
I have store credit. How do I use it?
How do I process an exchange?
Where is my refund?
Sole Society Credit Rules
What is an E-Gift Card?
How do I purchase an E-Gift Card?
How do I redeem an E-Gift Card?
Gift Card Terms & Conditions
Coupons & Promotions
First time buyer coupon code
Take15 15% off Promotion Terms
Sole Society + Winc + Julep Beauty Sweepstakes
Promo Code Rules
Special Bonus Terms – InStyle Magazine
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How do I use ShopRunner?
What are the ShopRunner "Free Returns" Terms?
What is ShopRunner?
How do I sign up for ShopRunner?
Where is your Shoe Size Conversion Chart?
Where can I find your size chart?
When will you restock this style? What is a waitlist?
What are the rules or guidelines around reviewing a product?
Wholesale Terms & Conditions