Please note DSW stores will be closed to the public starting March 17th. To ease returns for online orders, we have adjusted our current 30-day return policy and increased it to 60 days from the ship date.
FREE RETURNS OR EXCHANGES TO A DSW STORE
You may now return or exchange your Sole Society order at any stand-alone DSW stores in the U.S.
- All items must be returned within 60 days of the ship date in new, unused condition and in the original packaging to receive a refund to a credit card or DSW merchandise credit.
NOTE: Returns cannot be processed through PayPal or AfterPay. Learn more about refunds here.
- Returns made after 60 days with an order confirmation will be issued as a DSW merchandise credit regardless of the original form of tender.
- Please bring your order confirmation (not packing slip) and a valid, government-issued photo ID.
- If you do not have an order confirmation at the time of return, you will be issued a DSW merchandise credit based on the current selling price of your item(s).
- Merchandise purchased with any Sole Society coupons or offers will be refunded only the final purchase price. Coupon and offer codes will not be reissued or recredited and hold no cash value.
- DSW will accept exchanges for items in new, unused condition and in the original packaging.
- For exchanges, we cannot guarantee item availability in-store. However, you may exchange for any other item of your choice. If the original price is less than the exchange item price, you will pay the difference to DSW. If the original price is greater than the exchange item price, DSW will issue you a DSW merchandise credit. If an exchange is made within 60 days with an order confirmation, the original price is determined based on that order confirmation. Otherwise, the original price is determined based on the current selling price of your item.
- Exchanges or returns of in-store exchanges of Sole Society items are subject to DSW’s return policy.