How do I process a return?

Return Policy 

All items must be returned within 30 days of the ship date in new, unused condition, and in the original packaging. Items marked as FINAL SALE cannot be returned or exchanged. 

 

How do I start a return? 

Return requests are created online in your Sole Society account. To get started with your return, visit solesociety.com/returns - If you have an account sign-in here. If you do not have an account, enter in your information under "Start a Guest Return" 

Once you are in your account, head to the "My Orders" page to select your order and get started on your return. Follow the steps to select your desired refund method and print your return label and/or return form. 

 

Return & Refund Methods 

STORE CREDIT* - This option includes a free prepaid UPS return label. You will be refunded in full to online Sole Society credit. After your return is received and processed, the credit will be added to your account. This credit never expires and is not irreversible. We recommend this option if you want to exchange. 

CREDIT CARD REFUND MINUS RETURN FEE - This option includes a prepaid UPS return label. You will be refunded back to your original payment method minus $7.95**. 

FULL CREDIT CARD REFUND - Includes a return form. This option does NOT include a return label. You are responsible for shipping back your return on your own. You will be refunded in full back to your original payment method. We only recommend this option if you think your return shipping cost will be less than $7.95. Otherwise, we recommend using our UPS return label which provides a tracking number and insurance.  Please see information below on Using Your Own Shipping Method.

If you need to change your return method please email us at sos@solesociety.com.  

 

Exchanges  

We treat exchanges the same as returns. We recommend choosing "store credit" as your refund option to ensure there is no return fee. After your return is received and processed, the credit will be added to your account. You can then place a new order for the style, size or color you want. We cannot guarantee the item(s) you want will be available when you place your new order. 

 

Using your own Return Label

Before sending back your return, we ask that you please create a return request in your account. This will generate a return form that must be included in your return box, and also generate our return address. Returns sent back to us without a return form will significantly delay processing time.

All returned packages must be shipped using a service that tracks shipments, such as UPS, FedEx or USPS (ask for services that have tracking options). Sole Society will not issue refunds for packages that can not be tracked and can not be located in our warehouse. Once you ship your items through such a provider, you will be able to use its online tracking system to know when we have received your package. You will receive an automated email once your return is processed and closed - Please allow up to 2 weeks. 

Also see: What is Your Return Address? 

 

Shoprunner Returns 

Follow the steps above to create your return. Be sure to choose the "Full Refund"  option for a full refund that does not include our return label. Print out the return form to include in your package. You can then head to your ShopRunner account at ShopRunner.com to print out your free UPS return label.

 

Processing Time 

Once we receive your return you can expect a refund within 15 days. You will receive an automated email once your return is processed and closed. Store credit refunds are immediately available in your account from the time your return is processed and closed. 

 

Third Party Merchandise 

Sole Society does not accept returns for any merchandise purchased outside of SoleSociety.com. Sole Society does not offer repair services or replacement parts. 

 

*AFTERPAY: We do not offer store credit for orders placed with Afterpay. 

**HAWAII, ALASKA & PUERTO RICO: A $12.95 return shipping & handling fee applied to returns sent from Hawaii, Alaska, Puerto Rico, and APO/FPO addresses.

Have more questions? Submit a request