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How do I process a return?

RETURNS & EXCHANGES

We offer FREE returns for Sole Society Credit or receive a refund to your original form of payment (credit, debit or PayPal) minus a $7.95 return fee* Returns are created and printed on our site.

All items must be returned within 30 days of the ship date in new, unused condition, and in the original packaging.

Items marked as FINAL SALE cannot be returned or exchanged. 

INITIATE A RETURN
To get started with your return visit www.solesociety.com/Returns - If you have an account sign-in here. If you do not have an account, enter in your information under "Start a Return" to get an email verification to start the return process.

Please do not create an account before going through this process. If you do not receive an email within 5 minutes, please check your spam box or junk mail.

CREATE A RETURN

Head to the My Orders page to select your order and get started on your return. Follow the steps to select your desired refund method and print your Return Information Sheet (RIS) and return label if applicable.

SELECT A REFUND METHOD

1. STORE CREDIT - This option includes a free prepaid UPS return label. You will be refunded in full to online Sole Society credit. Once we receive your items back to our warehouse the credit will be added to your account. This credit never expires and is not irreversible. We recommend this option if you want to exchange. 

2. CREDIT CARD REFUND MINUS RETURN FEE - This option includes a prepaid UPS return label. You will be refunded back to your original payment method minus $7.95. 

3. FULL CREDIT CARD REFUND - This option does not include a UPS label. You are responsible for shipping back your return on your own. You will be refunded in full back to your original payment method. We only recommend this option if you think your return shipping cost will be less than $7.95. Otherwise, we recommend using our UPS return label which provides a tracking number and insurance.  Please see information below on Using Your Own Shipping Method.

If you need to change your return method please email us at [email protected].  

 

PROCESSING TIME: Please allow 5-10 business days for the return to be received and completed by our warehouse. You will receive a confirmation email once the return has been processed and closed. At this time your refund will be processed. Store credit refunds are immediately available in your Sole Society account. Credit card refunds can take 1-5 business days to reflect back to your bank. We are unable to complete refunds for items that are in transit or have not been returned to us.

EXCHANGES: We treat exchanges the same as returns. We recommend choosing "store credit" as your refund option to ensure there is no return fee. Once we receive your items back to our warehouse, the credit will be added to your account. You can then place a new order for the style, size or color you want. We cannot guarantee the item(s) you want will be available when you place your new order. You can learn more about exchanges Here.

USING YOUR OWN SHIPPING METHOD: Once you have your RIS, please ship your packaged return, to the address below. All returned packages must be shipped using a service that tracks shipments, such as UPS, FedEx or USPS (ask for services that have tracking options). Once you ship your items through such a provider, you will be able to use its online tracking system to know when we have received your package. 

Sole Society, LLC
27801 Avenue Scott
Valencia Ca, 91355

Returns sent back to Sole Society without an RIS will significantly delay processing time. Sole Society will not issue refunds for packages that can not be tracked and can not be located in our warehouse. 

SHOPRUNNER RETURNS: Follow the steps above to create your return. Be sure to choose the "Full Refund"  option for a full refund that does not include our return label. Print out the RIS to include in your package. You can then head to your ShopRunner account at ShopRunner.com to print out your free UPS return label.

*CANADA, HAWAII, ALASKA & PUERTO RICO: A $12.95 return shipping & handling fee applied to returns sent from Hawaii, Alaska, Puerto Rico, Canada and APO/FPO addresses. For Canadian returns please contact us at [email protected]

NEED HELP? If you have questions regarding your return please email us at [email protected], or you can call us weekdays from 7am-5pm PST at (877) 765-3009

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