Where is my order?

 

Once you place your order you will receive an email confirmation. Most U.S. orders are processed and shipped within 24 hours of the order date. Orders placed during weekends, special promotions, and holidays may take additional processing time due to increased order volume. 

For more information on processing time see: How long does it take to process my order?

Once your order is shipped you will receive an email confirmation with your tracking number.

Order Holds 

For your protection, we screen credit card orders for potential fraud. Please ensure that your billing and shipping addresses are exactly correct, to avoid delays in order processing. Incorrect information may cause a delay in the processing of your order. Your order may also be delayed if additional verification of billing information is necessary.

Canceled Orders 

There are several reasons why your order may have been cancelled:

  1. The item(s) sold out 
  2. Warehouse Issue 
  3. We are unable to verify your billing information

If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order with be returned back to your original payment method within 1-3 business days. Once an order is canceled it can not be reinstated. 

How do I track my order? 

If you have an account, you can check the status of your order at any time by simply logging into your account and clicking “My Orders”

Otherwise, you can track your order on the Track My Order page

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If you are not receiving email notifications regarding your order please check your spam/junk folders. 

For more information on processing and shipping time visit  SoleSociety.com/Shipping or our Shipping F.A.Q

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