Where is my order?

 

Once you place your order you will receive an email confirmation. Most U.S. orders are processed and shipped within 24 hours of the order date. Orders placed during weekends, special promotions, and holidays may take additional processing time due to increased order volume. 

For more information on processing time see: How long does it take to process my order?

Once your order is shipped you will receive an email confirmation with your tracking number.

Order Holds 

For your protection, we screen credit card orders for potential fraud. Please ensure that your billing and shipping addresses are exactly correct, to avoid delays in order processing. Incorrect information may cause a delay in the processing of your order. Your order may also be delayed if additional verification of billing information is necessary.

Canceled Orders 

If there are any issues with your order for any reason you will be contacted as soon as possible. 

How do I track my order? 

If you have an account, you can check the status of your order at any time by simply logging into your account and clicking “My Orders”

Otherwise, you can track your order on the Track My Order page

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If your order states “Processing”, your order has been received and is being processed by our warehouse.  If your order has “Shipped”, you will see a delivery tracking number. Please note that it can take up to 24 hours for the tracking information to be updated once the tracking number has been assigned. 

If you are not receiving email notifications regarding your order please check your spam/junk folders. 

For more information on processing and shipping time visit  SoleSociety.com/Shipping or our Shipping F.A.Q

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