How do I process an exchange?

EXCHANGES

For exchanges, please process the return by following the steps below. When selecting the method of refund, be sure to select Sole Society Credit. This will ensure no return shipping fee is charged*. Once your return is processed and closed, you can use your Sole Society Credit to place a new order for the style, size or color you want. 

All items must be returned within 30 days of the ship date in new, unused condition and in the original packaging.

 Please note: We cannot guarantee the item(s) you want will be available when you place your new order.

ITEMS MARKED AS FINAL SALE AT TIME OF PURCHASE CANNOT BE RETURNED OR EXCHANGED. 

 

 HOW DO I PROCESS A RETURN?

1- Go to solesociety.com/returns-faq - If you have an account, sign-in here. If you do not have an account, enter in your information under "Guest Returns" to receive an email with further instructions. Please do not create an account before going through the guest returns email. If you don’t receive an email within 5 minutes, please check your spam box or junk mail.

2- Once you are logged into your account, head to the My Returns page to get started on your return. There you will select your order, your desired refund method, and follow the steps to print your Return Information Sheet (RIS) and prepaid UPS return label.

3- Place the RIS in the box and attach the shipping label to the outside of the box. 
4- Drop off the box at your local UPS office.

Processing Time:

Please allow 5-10 business days for your returned items to be received by our warehouse and processed. Once we process your return, you will receive a confirmation email notifying you that your return has been completed. At this time, you will have store credit available in your Sole Society account. The credit will automatically apply towards your next purchase, and it never expires.

If you change your mind and want to reverse your store credit back to your original payment method minus the $7.95 return fee, submit a request to our SOS Team at sos@solesociety.com 

*A $12.95 return shipping & handling fee applied to all returns sent from Hawaii, Alaska, Puerto Rico, Canada and APO/FPO addresses. For Canadian or gift exchanges please contact us at sos@solesociety.com.

NEED HELP?
If you have questions regarding your order please email us at sos@solesociety.com, or you can call us weekdays from 7am-5pm PST at (877) 765-3009

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