Processing times vary depending on the item purchased and the time of purchase.
Most items are shipped directly from our warehouse in Valencia, CA and orders are processed and shipped within 24 hours. Orders placed during weekends, special promotions and holidays may take additional processing time due to increased order volume.
Select non-Sole Society items, such as Vince Camuto, will ship out directly from our vendor's warehouse and can take additional time to process and ship.
For your protection, we screen credit card orders for potential fraud. Please ensure that your billing and shipping addresses are exactly correct, to avoid delays in order processing. Incorrect information may cause a delay in the processing of your order. Your order may also be delayed if additional verification of billing information is necessary.
Canada orders ship every Thursday. Due to extended processing time, Canada orders can take up to 15 business days to arrive. Tracking will be available upon receipt to Canada Post, usually 3 days after shipment.
If you have additional questions, please feel free to contact us at firstname.lastname@example.org.
How long does it take to receive my order?
Please visit our Shipping Policy FAQ page