Account Information

• How do I update my address?
• How do I change my password?
• How do I add or edit my card information?

Shipping

• Order Processing Time
• Shipping Policy
• Expedited Shipping
• International Shipping
• Multiple Shipments

Ordering

• Where is my order?
• What does “Final Sale” mean?
• I'm getting an error message at Checkout. What’s going on?
• I need to change something on my order. How can I do that?
• How can I cancel an order?
• My order arrived damaged, incorrect, or missing an item. What do I do?

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Payment

• What payment methods can I use for my order?
• Does Sole Society charge Sales Tax?
• What is an authorization hold?
• I have store credit. How do I use it?

Returns

• How do I process a return?
• Gift Returns
• How do I process an exchange?
• Where is my refund?
• Sole Society Credit Rules
• Final Sale

Gift Cards

• What is an E-Gift Card?
• How do I purchase an E-Gift Card?
• How do I redeem an E-Gift Card?
• Gift Card Terms & Conditions

Coupons & Promotions

• Memorial Day Gift Box Terms
• Sale Terms
• First time buyer coupon code
• Take15 15% off Promotion Terms
• Price Adjustments
• Promo Code Rules

ShopRunner

• How do I use ShopRunner?
• What are the ShopRunner "Free Returns" Terms?
• What is ShopRunner?
• How do I sign up for ShopRunner?

Product

• Product Information
• Where is your Shoe Size Conversion Chart?
• Where can I find your size chart?
• When will you restock this style? What is a waitlist?
• What are the rules or guidelines around reviewing a product?

Other

• Newsletter Subscription
• Online Advertisements
• Wholesale Terms & Conditions
• Site Issues