Account Information

• How do I update my address?
• How do I change my password?
• How do I add or edit my card information?

Shipping

• How long does it take to process my order?
• What is your shipping policy?
• What is your international policy?

Ordering

• Where is my order?
• What does “Final Sale” mean?
• Why is my order not going through?
• How can I change my order?
• How can I cancel an order?
• What if something is wrong with my order?

Payment

• What payment methods can I use?
• Does Sole Society charge sales tax?
• What is an authorization hold?
• How do I use my store credit?

Returns

• How do I process a return?
• How do I process an exchange?
• Where is my refund?

Gift Cards

• What is an E-Gift Card?
• How do I purchase an E-Gift Card?
• How do I redeem an E-Gift Card?
• Gift Card Terms & Conditions

ShopRunner

• How do I use ShopRunner?
• What are the "Free Returns" Terms?
• What is ShopRunner?
• How do I sign up for ShopRunner?

Product

• What kind of products do you offer?
• Where is your Shoe Size Conversion Chart?
• Where is your Clothing Size Chart?
• When will you restock? What is a waitlist?
• What are the rules or guidelines around reviewing a product?
• For California Residents: CA Proposition 65

Coupons & Promotions

• Student Discount
• TAKE15 15% off Promotion Terms
• First Time Buyer Promotion
• Fourth of July Gift Box Terms
• Memorial Day Gift Box Terms
• Sale Terms

See all 8 articles

Other

• Newsletter Subscription
• Online Advertisements
• Wholesale Terms & Conditions
• Site Issues
• Sole Society Credit Rules