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How do I add or edit my card information?
How long does it take to process my order?
What is your shipping policy?
Do you ship internationally?
Where is my order?
What does “Final Sale” mean?
I'm not able to place my order. What's going on?
I need to change something on my order. How can I do that?
How can I cancel an order?
My order arrived damaged, incorrect, or missing an item. What do I do?
What payment methods can I use for my order?
Does Sole Society charge Sales Tax?
What is an authorization hold?
I have store credit. How do I use it?
How do I process a return?
How do I process an exchange?
Where is my refund?
Sole Society Credit Rules
What is an E-Gift Card?
How do I purchase an E-Gift Card?
How do I redeem an E-Gift Card?
Gift Card Terms & Conditions
Coupons & Promotions
How do I sign up for the Student Discount?
TAKE15 15% off Promotion Terms
First Time Buyer Promotion
Fourth of July Gift Box Terms
Memorial Day Gift Box Terms
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How do I use ShopRunner?
What are the ShopRunner "Free Returns" Terms?
What is ShopRunner?
How do I sign up for ShopRunner?
What kind of products do you offer?
Where is your Shoe Size Conversion Chart?
Where can I find your size chart?
When will you restock this style? What is a waitlist?
What are the rules or guidelines around reviewing a product?
For California Residents: California Proposition 65
Wholesale Terms & Conditions
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